Thursday, August 13, 2020
Dwon Example
Dwon Example Dwon â" Essay Example > In the late 80âs and early 90âs, Australia experienced pressures to reconfigure its workplace relations arrangements so that it can conform to neo-liberal notions of flexibility in the labour market. Significant reforms were made in the late 80âs and early 90âs. A series of reforms which include the Industrial Relations Reform Act 1993 and the Industrial Relations Amendment Act (1992, 1994) were introduced by the government that was in place, that allowed a collective agreement for individual enterprise and encouraged the spread of enterprise bargaining. In Australia, this was exacerbated by financial and trade liberalization. Since early 80âs, the government realized that Australiaâs industrial relations were poorly aligned with the changes that were taking place in the countryâs economy. Australia government undertook radical employment relations reforms in the late 80âs and early 90âs, followed by nearly a decade of adaptive change (Birmingham, 1997). After Labor government being in power for 13 year, a coalition government was elected (comprising of National Party and Liberal Party) in the general election of 1996. This coalition government was subsequently re-elected in 1998, 2001 and in 2004, before being defeated in Labor Party in the Federal elections that took place in 2007. Labour law policy and Industrial relations were critical aspects of the Coalitionâs social and political platform throughout the coalition government was in power and in pursuance of these employment reforms the coalition government introduced legislations that touches on employment relations (Birmingham, 1997). During the period that the Coalition government was in-power, a stream of legislation that deals with employment relations were introduced, with the major changes were found in its Work Choices (or Workplace Relations Amendment) Act 2005 and its Workplace Relations Act 1996. Numerous arguments has been put forward about the rationales on the legisla tive changes, particularly in its 2005 form, which revolutionalised Australian labour law standards. These changes include the desire to make employers and workers for making arrangements in the workplace that suited them rather than such arrangements entrenched by employment or industrial tribunals, restore managerial prerogative, the desire to reduce the complexity of workplace regulation and associated costs upon employers, the desire to increase productivity, the desire to replace adversarial workplace relations with a more co-operative system and so on. These were some argument brought forward by the government to redistribute wealth from capital to labour to a system and protect workers which was also concerned with making businesses in Australia to be competitive ones. Non-standard work has long been a feature of employment relations and Australian labour markets. In the past, non-standard work was regulated through the award system. Hence, it was difficult for businesses in Australia to access to and organization of non-standard work, historically; it was not a simple matter of businesses or employer choice. But after the passing of Workplace Relations Act 1996, this position of non-standard work was changed considerably, and in return, employers were provided with incentives that enable them to engage with workers under different arrangements for non-standard work. Empirically it has been found that non-standard work have been on the rise since early 90âs, and has continued to rise after Workplace Relations Act 1996 legislation was introduced (Birmingham 1997). These changes into industrial relations were responsible to growth in temporary employment in the Australian service sector (Waring 2003). However, between 1980 and 1990, the labor government chose to adopt an adaptive approach to reforms in the labor market, the government encouraged, rather than imposed labour market flexibility. The key measures that were set by the government in the sa me period were designed to promote incidence of enterprise-level bargaining (Birmingham 1997).
Wednesday, June 24, 2020
Essay on White Fang
Essay on White Fang This is a free sample essay on White Fang: The portrayal of the child figure is represented in the three novels Black Beauty, The Jungle Books, and White Fang. The use of this motif allows the audience to view the transformation of ââ¬Å"childrenâ⬠into mature beings. In these novels, we watch Black Beauty, Mowglii, and White Fang grow from unshaped, unknowing beings primarily through the guidance of character who are not even their real parents but serve as mother figures. These characters (Beauty, Mowglii, and White Fang) learn the ââ¬Å"rulesâ⬠of their environment from many different characters and sources throughout the novel. These experiences (both positive and negative) in which they utilize what they know and grow from their mistakes (or misfortunes) are what helps in the rearing and guidance of the child figures on their path of learning. In all three novels, the reader is introduced to the child figures (Black Beauty, Mowglii, and White Fang) really at the beginning of their life. The only possible exception here is that you donââ¬â¢t know initially where Mowglii came from but this introduction is at the beginning of his life in the jungle. This portrayal of the child allows that reader to see them as the naà ¿ve clean slates they are, waiting for guidance and education. In Black Beauty, Beauty is portrayed from birth as a valuable addition to the farm and is named for his striking appearance. This ideal impression of the child figure conveys to the reader that although things are good now for this little colt, he will inevitably face hardships during his transformation that will shape him into a truly valuable being. In The Jungle Books, Mowglii is initially portrayed as a happy-go-lucky man cub who isnââ¬â¢t intimidated the least by his new surroundings. This confidence and fearlessness sets the scene for th e leader that Mowglii will become at the end of his transformation into adulthood. After being accepted into the wolf pack, he is nicknamed ââ¬Å"frogâ⬠. This title is representative of the changes he will undergo throughout his adventures. It clearly indicates that Mowglii will become a new being. In the novel White Fang, White Fang is introduced almost immediately as the strongest of the litter. This child figure representation is yet again one that predicts the future of the being. This portrayal of White Fang as strong, aggressive and independent carries through to his adulthood as he gains the reputation for being one of the most savage dogs of the North. The difference here between The Jungle Books and White Fang is the initial portray of white Fang is not reflective of the mature caring dog he becomes. It is interesting to note here that although it seemed White Fangââ¬â¢s fate to become a savage wild beast, he in the end becomes a domesticated house pet with the proper compassion and guidance from his determined master, Weedon Scott. In these three novels, each of the characters portraying the child figure is educated about the ways of their world not only verbally, but also by their life experiences (or predicaments). In Black Beauty, Beauty really doesnââ¬â¢t face much of the conflict or harsh realities of the world outside his rosy picture. His seems to represent a protected child initially. He notices how his barn mate, Ginger, misbehaves and wonders how she could that way with such a giving and caring master. He is at the immature point in his life where he doesnââ¬â¢t realize that there is life outside of his own homestead. Even when Ginger tells Beauty of some of her life experiences and how they have shaped the ââ¬Å"personâ⬠that she is today, Beauty can only sympathize. He cannot be fully affected by these realities until he, himself is exposed to them. Although he has had second hand exposure from Gingers tales, he cannot learn the lessons and change as a being unless he experiences life fo r himself. In The Jungle Books, Mowglii is protected by Bagheera, the black panther, and is taught the laws of the jungle by Baloo, the brown bear. Although it seems Mowglii is equipped with what he needs to make it in his new world, he faces many dangers of which only he can attempt to avoid. Mowglii has been provided the information of right and wring in the jungle, now it is up for this child to use his smarts to survive. After all, he is sought after by the jungle bully, Shere Khan, who wants Mowglii dead if for no other reason but to regain some of his own pride. The audience sees Mowgliiââ¬â¢s transformation as a naà ¿ve child to an aggressive member of his society to a compassionate leader of his own people. This only occurs after the child figure obeys the laws of the jungle and utilizes what he has learned. In White Fang, the transformation of the child figure from a savage wolf to a civilized dog is remarkable. White Fang was reared to fend for himself. Although he also had this innate sense as he is three-quarters wolf, he was surrounded by experiences (whether it was famine or brutal fights) that taught him that it was the way of the wild to ââ¬Å"eat or be eatenâ⬠. It seemed throughout most of this novel this ââ¬Å"wild childâ⬠had no chance of ever being tamed. Ironically, it is the harsh environments that White Fang is exposed to (by the way of Gray Beaver and Beauty Smith), that help him in his transformation from the aggressive wolf to the house pet. Through the harsh guidance of Gray Beaver, White Fang learns obedience, work ethic and loyalty to his master, traits he would have never acquired if he had just lived in the wild. It is arguable, however, that White Fang didnââ¬â¢t necessarily need to be subjected to such harsh treatments become the Beloved Wolf. On t he other hand, these experiences allowed him to appreciate the care he received from his most humane master, Weedon Scott. It is after all, through the patience, understanding, and dedication of Scott that White Fang evolves from a savage wild child into a domestic family dog. Children are a product of their environment. This explanation is used even today to describe why people behave the way that they do. This idea is present in the novels discussed previously as well as in other works of 19th century childrenââ¬â¢s literature. You see in ââ¬Å"The Little Match Girlâ⬠from Andersenââ¬â¢s Fairy Tales, how the poor pathetic child is reduced to keeping herself warm by lighting the matches that she is supposed to be selling. This account is a direct reflection of the pathetic world she was raised in. This exploitation of the child results in her untimely death. In The Waterbabies, it is how this idea is portrayed. Initially, Tom wants to be just like his miserable master, as that is all that he knows. Through his transformation under water, be becomes a product of a better environment. Also in Wildeââ¬â¢s ââ¬Å"The Ugly Ducklingâ⬠, the duckling feels ugly and doesnââ¬â¢t fit in because of the environment around him. Although he is jus t different than the others, he is led to believe that he is a horrific creature. He truly believes that he is a monstrosity of a sight and this is only because of the influences in his immediate environment. It isnââ¬â¢t until he steps out of his negative surroundings that he finally realizes what he truly is. In the three novels, Black Beauty, The Jungle Books, and White Fang, the child figures portrayed are inevitably products of their environment. You can watch each character grow and change with each new experience and set of surroundings. You can see how just the slightest actions or just a few words shape the adult beings that each character becomes. What a better world we would live in if everyone realized that the actions and voices can forever change the life of another being, whether it be human or animal. ______________ AdvancedWriters.com is a professional essay writing service which can provide high school, college and university students with 100% original custom written essays, research papers, term papers, dissertations, courseworks, homeworks, book reviews, book reports, lab reports, projects, presentations and other assignments of top quality. More than 700 professional Ph.D. and Masterââ¬â¢s academic writers. Feel free to order a custom written essay on White Fang from our professional essay writing service.
Saturday, May 23, 2020
Powerful External Influence Has Stifled Women s Desires...
Powerful external influence has stifled womenââ¬â¢s desires throughout American literature. This denial of possessing a much wanted love creates a passion that outlasts all but death. Both Katherine Porterââ¬â¢s Ellen Weatherall in ââ¬Å"The Jilting of Granny Weatherallâ⬠and William Faulknerââ¬â¢s Emily Grierson in ââ¬Å"A Rose for Emilyâ⬠experience this longing for something more. Subject to the trappings of their surroundings, Emily and Ellenââ¬â¢s love affairs permanently affect the women but ultimately allow them to achieve total control of their lives. Small community settings in both ââ¬Å"The Jilting of Granny Weatherallâ⬠and ââ¬Å"A Rose for Emilyâ⬠enable the townspeople to concern themselves with the personal affairs of others. After George leaves Ellen Weatherall, she feels the only way to avoid becoming subject to town gossip is to find another man to marry. After all, she thinks, ââ¬Å"What does a woman do when she has put on the white veil and set out the white cake for a man and he doesnââ¬â¢t come?â⬠(233). Instead of allowing people to feel sorry for her, Ellen carries on with her life and finds another man to love, John. Although she is still in love with George, she settles for this man and this marriage to avoid becoming a pitiful spinster. Emily Grierson, however, tries to ignore the townââ¬â¢s bias against Homer. At first the community is in disbelief, feeling that a Grierson could not possibly marry a Northerner of modest means (248). She is seen as a disgrace for behaving dishonorablyShow MoreRelatedOrganisational Theory230255 Words à |à 922 Pagesexploring organization theory the book increases the understanding of a field that in recent years has become ever more fragmented. Organization theory is central to managing, organizing and reflecting on both formal and informal structures, and in this respect you will find this book timely, interesting and valuable. Peter Holdt Christensen, Associate Professor, Copenhagen Business School, Denmark McAuley et al.ââ¬â¢s book is thought-provoking, witty and highly relevant for understanding contemporary organizationalRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words à |à 1573 Pagesand permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permissi on(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458, or you may fax your request to 201-236-3290. Many of the designations by manufacturersRead MoreDeveloping Management Skills404131 Words à |à 1617 Pagesbuilt-in pretests and posttests, focus on what you need to learn and to review in order to succeed. Visit www.mymanagementlab.com to learn more. DEVELOPING MANAGEMENT SKILLS EIGHTH EDITION David A. Whetten BRIGHAM YOUNG UNIVERSITY Kim S. Cameron UNIVERSITY OF MICHIGAN Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul SingaporeRead MoreStrategic Human Resource Management View.Pdf Uploaded Successfully133347 Words à |à 534 PagesJersey 07458 Compilation Copyright à © 2003 by Pearson Custom Publishing All rights reserved. This copyright covers material written expressly for this volume by the editor/s as well as the compilation itself. It does not cover the individual selections herein that first appeared elsewhere. ii Permission to reprint these has been obtained by Pearson Custom Publishing for this edition only. Further reproduction by any means, electronic or mechanical, including photocopying and recording, or byRead MoreMGT1FOM Key Management Theorists26579 Words à |à 107 Pagestabulating machine, probably building on the ideas of Jacquard and Babbage. In concept, Babbageââ¬â¢s computer had all the basic elements of a more modern version. It had a store (or memory device), a mill (or arithmetic unit), a punch-card input system, external memory storage, and conditional transfer. In retrospect, ââ¬Ëââ¬ËBabbageââ¬â¢s genius was not in the calculating power of his engine but in the mechanization of the organizing and logical control of the arithmetic function.ââ¬â¢Ã¢â¬â¢ Babbage also conceived an ââ¬Ëââ¬ËapparatusRead MoreExploring Corporate Strategy - Case164366 Words à |à 658 Pagesundertaken, using the case material. When planning the use of these cases within programmes, care needs to be taken to balance the time taken on such strategic analysis so as to allow the time required to analyse the main issues for which the case has been chosen. Where the text and cases are being used as the framework for a strategy programme (as we hope they will), it is essential that students are required to undertake additional reading from other sources and that their ââ¬Ëpracticalââ¬â¢ work is supplemented
Monday, May 18, 2020
Cave Hyena Facts and Figures
Name: Cave Hyena; also known as Crocuta crocuta spelaea Habitat: Plains of Eurasia Historical Period: Pleistocene-Modern (2 million-10,000 years ago) Size and Weight: About five feet long and 200-250 pounds Diet: Meat Distinguishing Characteristics: Long hind legs; strong jaws with sharp teeth About the Cave Hyena (Crocuta crocuta spelaea) Its not quite as well known as the Cave Bear or the Cave Lion, but the Cave Hyena (Crocuta crocuta spelaea) must have been a common sight in Pleistocene Europe and Asia, to judge by this megafauna mammals numerous fossil remains. As you can guess from its name, this hyena liked to drag its kill (or, more often, the kill of other predators) back to its den, for which purpose it was equipped with longer, more muscular hind legs than contemporary hyenas (of which the Cave Hyena is now classified as a subspecies, rather than a separate species as had previously been thought). One network of caves in Europe has yielded tantalizing evidence about the Cave Hyenas favorite prey animals, with Przewalskis Horse and the Woolly Rhino ranking high up on the dinner menu. Like most opportunistic predators of the Pleistocene epoch, Cave Hyenas occasionally preyed on early humans and hominids, and they werent shy about stealing the hard-earned kill of packs of Neanderthals (which might well doom them to starvation). Where Crocuta crocuta spelaea and the ancestors of modern humans really mixed it up was in the competition for habitable space: paleontologists have identified caves that bear evidence of alternating populations of Cave Hyenas and Neanderthals, a pattern that evidently repeated itself over thousands of years. In fact, the Cave Hyena may have been doomed by the encroachment of early humans on its rapidly dwindling caves, which grew even scarcer after the last Ice Age, about 12,000 years ago. Like many other animals with which our ancestors shared their hard-won territory, the Cave Hyena has been immortalized in primitive cave paintings. One cartoon-like representation can be found in the Chauvet Cave in France, dating to about 20,000 years ago, and a small sculpture (carved from the ivory of a Woolly Mammoth!) was created a few thousand years after that. Its likely that both early humans and Neanderthals memorialized the Cave Hyena as a kind of demigod, and also painted it on the walls of their caves in order to capture its essence and facilitate success in the hunt. (Its unlikely that early Homo sapiens targeted the Cave Hyena for its stringy meat, but its pelt would have been valuable in winter, and anyway it was a good idea to eliminate the competition!).
Tuesday, May 12, 2020
Knowledge, Understanding And Skills - 1851 Words
PART ONE IDENTIFY The following is taken directly from the current NSW syllabus. KNOWLEDGE, UNDERSTANDING AND SKILLS By responding, reflecting, analysing and composing a wide range of texts, students will develop knowledge, understanding and skills in order to: â⬠¢ Communicate through speaking, listening, reading, writing, viewing and representing â⬠¢ Use language to shape and make meaning according to purpose, audience and context â⬠¢ Think in ways that are imaginative, creative, interpretive and critical â⬠¢ Express themselves and their relationships with others and their world â⬠¢ Learn and reflect on their learning through their study of English. VALUES AND ATTITUDES Students will value and appreciate: â⬠¢ The importance of the English language as a key to learning â⬠¢ The personal enrichment to be gained from a love of English, literature and learning â⬠¢ The power of language to explore and express views of themselves as well as the social, cultural, ethical, moral, spiritual and aesthetic dimensions of human experiences â⬠¢ The power of effective communication using the language modes of speaking, listening, reading, writing, viewing and representing â⬠¢ The role of language in developing positive interaction and cooperation with others â⬠¢ The diversity and aesthetics of language through literary and other texts â⬠¢ The independence gained from thinking imaginatively, creatively, interpretively and critically. (NSW Board Of Studies) EXAMINE Within the K-10 English Syllabus there are fiveShow MoreRelatedKnowledge, Understanding and Skills in Literacy, Numeracy and Ict and Their Impact on My Practice1117 Words à |à 5 PagesUNIT 303 How my knowledge, understanding and skills in Literacy, Numeracy and ICT impacts on my practice. In this assignment, I am going to describe how my knowledge and understanding and skills in Literacy, Numeracy and ICT help and impacts on my teaching assistant role at my school. All teachers and their assistants are required to have the literacy, numeracy and ICT knowledge, understanding and personal skills. This will equip us to develop inclusive approaches to addressing the literacyRead MoreKnowledge Is Information, Understanding, Or Skill That One Gets From Experience Or Education?1717 Words à |à 7 PagesAccording to Merriam, knowledge is information, understanding, or skill that one gets from experience or education; it could also be the state of being aware of something. In the colonial days, the lack of knowledge had been known to spark fear and uncertainty among humans. In Europe, people dreaded traveling beyond the sea shore due to the speculations of falling from the Earth because they thought that the Earth was flat. Many people cringed in fear from the thought of exploring new territoriesRead MoreEducation Is The Most Powerful Weapon1343 Words à |à 6 PagesKnowledge. Education. These are the most powerful weapon in life, and since the dawn o f time knowledge becomes the ultimate skill of an individual. Through the blade of knowledge, we can unleash our true full potential, eventually contributing massively to the world in exactly the same way great minds have done. Leaving behind countless contributions is the mark of a truly successful person. According to Nelson Mandela, the celebrated former President of South Africa, ââ¬Å"Education is the most powerfulRead MoreSample Argumentative Essay Skills vs. Knowledge in Education Jonan Donaldson730 Words à |à 3 PagesEssay Skills vs. Knowledge in Education Jonan Donaldson Introduction Main Idea One: The Other Side ââ¬â Learning Information is needed for tests a) Tests are the best way to compare students b) Tests measure if you understand something c) Not all students can have the same skills, but all can have the same knowledge Main Idea Two: My Side 1 ââ¬â Education is about understanding a) Knowledge is limited, but imagination encircles the world (creativity) b) Knowledge is whatRead MoreAssessment Is The Process Of Gathering Information And Evidence For Assess A Learner1258 Words à |à 6 PagesAssessors will work with the learner to identify gaps in learning, knowledge and skills and provide learning objectives with feedback to enhance their knowledge base, skills and progression. Assessment comes in differing forms and can be used either singularly or in conjunction with another to provide this information. Assessments will gather information and a judgment can be formulated in regards a learners competence, knowledge and skills. Some assessments used can be summarised below. â⬠¢ ObservationRead MoreWhy Science Is Essential For Students1678 Words à |à 7 PagesScience knowledge, skills and understanding are essential for students to be effective citizens in the 21st century. This essay will show the reader why science is essential for students to become effective citizens in the 21st Century. It will explore the meanings behind the words ââ¬Å"21st century learningâ⬠and what it means to be an effective citizen. It will explain why science more so than ever before is an integral part of the primary school curriculum. 21st Century Learning ââ¬Å" Twenty-first centuryRead MoreMy Philosophy Of Teaching And Learning Programs Essay1612 Words à |à 7 Pages(Vrankovic, M, 2016). My learning philosophy is derived from the constructivist philosophy whereby students are active participants in their learning in order to be able to transfer information into new situations to promote deeper levels of understanding which caters for the diversity of each child. My philosophy of teaching aligns with Inquiry learning where a childââ¬â¢s natural inquisitive mind is nurtured through active learning experiences which are both child lead and adult lead and involve openRead MoreThe Value Of Children Engaging With Their Local Environment And Using Real Locations1235 Words à |à 5 Pageswith their local environment and using real locations provides a learning experience in a real, known context that engages and motivates. The project, having an authentic audience, provides a purpose to their learning with outcomes that uses skills a nd knowledge learnt in a real context. Rogers suggests that children are leading learning and having control over it when undertaking a project such as designing a leaflet to improve a local area. 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Wednesday, May 6, 2020
A Critique Of The Feminine Position Of Antebellum Society
Ruth Hall: A Critique of the Feminine Position in Antebellum Society In 1854 Fanny Fern published what was to become not only her most successful works, but one of the most popular and enduring works of English literature during the Antebellum period: Ruth Hall; A Domestic Tale of the Present Time. Though the title ââ¬â especially to a modern reader ââ¬â does little to convey the level of thoughtful and heady critique that Fern expounds through this book, it is actually is a strong indictment of the feminine position as the subordinate housewife, mother, and societal agent. However, despite this criticism, it does not seem that Fanny Fern is critical of the institutions of marriage or motherhood as a whole. Her critique is based on the limiting effects of the conventional roles into which wives and mothers fall, and the deleterious consequences these roles have on the personal development and self-actualization of the women who enter into them. Therefore, it is not the institution of marriage or motherhood that Fern is critical of, but rather the expectations and limitations that society assigns to the women who assume these roles. Throughout the novel, it is Old Mrs. Hall who represents (with a cold bitter insistence) the traditional representations of the wife and mother. While Ruthââ¬â¢s marriage was in no way a radical departure from tradition, it does not seem to have been based (entirely) on an old paradigm that was rapidly becoming antiquated in the wake of modernity. To
Management Competencies Free Essays
Management Competencies ââ¬â Experience of a Healthcare Manager Context Health care organisations in New Zealand today face similar challenges to those in other highly developed countries (1, 2). With growing aging populations and increasing burden of chronic illnesses the demand for publically funded health and disabilities services continues to grow significantly (1). This increase in need coupled with the advancements in technology has driven the costs of providing publically funded healthcare services to unsustainable high levels (1, 2). We will write a custom essay sample on Management Competencies or any similar topic only for you Order Now Public spending on healthcare has continued to rise at the rate of 6% per year over the last decade with 21% of share of public spending being on health in 2010 (2, 3). In a background of the global economic crisis, District Health Boards (DHBs) who are charged with the provision of publically funded health and disability services are increasingly having to re-engineer their systems and services to provide value in financially constraint environments (2). While this at a systems level may mean taking a ââ¬Å"whole of systemsâ⬠approach with integrated service models (2), at the unit-specific services level it also includes focused attention on productivity, quality, waste reduction and safety. Key Competencies of the Service Manager Management competence is an important determinant of healthcare organisational performance (5). Competence is an individualââ¬â¢s knowledge, skills and behaviours relevant to their practice and performance (6, 7). Evidence from the Management Matter Research Project indicates that ââ¬Å"higher management practice in hospitals is strongly correlated with hospitalsââ¬â¢ quality of patient care and productivity outcomesâ⬠(8). It reported that improved management practice in hospitals were related to better clinical outcomes, increased patient satisfaction and better financial performance (8). The management role focused in this case is the service manager, a middle management role responsible for the strategic development and deliverables of the health service. The role is also accountable for the operational budget and management of staff. This paper explores the experience of the service manager challenged with transforming the health service from a dysfunctional average performing unit to a high performing, progressive and highly respected and valued service. It discusses the competencies of effective management with some reflection by the health service manager on the management approach utilised. Given the challenges of improving performance and developing a highly functional team, the service manager utilised the influential model of leadership style over the traditional reactive and transactional style as the predominant style of management (9, 10). This included engaging the workforce in developing a common vision for the service with clear objectives (11). In order to ensure the service goals were aligned with the organisational goals, an important characteristic of the service manager during this process was having a good understanding of the changing healthcare environment and the organisational priorities (11, 12, 13). Critical to achieving change and success was also his ability to work with staff to collectively determine and communicate the ââ¬Å"Whyâ⬠, ââ¬Å"Whatâ⬠, ââ¬Å"Howâ⬠, ââ¬Å"Whoâ⬠and ââ¬Å"Whenâ⬠elements of managing change. Regular reinforcement of both the positive and negative implications of the situation as well as setting mutually agreed expectations were also important to achieving change (11). This transformational style of management was also instrumental in gaining confidence and trust of staff in order to manage the workforce culture issues of mistrust, low morale and dissatisfaction largely resultant from historical experiences. The evidence for efficacy of this style and the associated competencies has been demonstrated by 2 studies reporting that transformational leader behaviour has significant positive impact on employee satisfaction and psychological well-being (14, 15). Additional leader/manager behaviours required and demonstrated by the service manager were those that focused on individualised consideration including; creating close working relationships which encourage mutual respect, empowering and including employees in decision making, creating opportunities for employee development through coaching and mentoring and team building (16). The benefits of these behaviours are evidenced in other leadership theories including behavioural (consideration behaviours) approach and leader-member exchange theory (11, 14, 17, 18, 19). Followership and early recognition of the relationship dynamics of a team are also key elements to effective management. Working closely with followers and those with team influential ability is useful when change is likely to be difficult or experience high levels of resistance (11). The use of a collective approach to resolving a problem and delegating the ownership of solution creation to a staff member with high peer influential ability results in achievement of objectives. The ability of the service manager to move appropriately between directive and participatory type management styles was also important in certain situations (11, 19). This was particularly useful for implementing workplace behavioural expectations like punctuality and managing disrespectful behaviours. A key competency for healthcare manager effectiveness relevant to the management style illustrated above is emotional intelligence (EI) (20). Essentially, this competency recognises the ââ¬Å"importance of highly developed interpersonal skills and the ability to get along with othersâ⬠to be effective at influencing and negotiating (20). The key attributes of a manager with high EI include self-awareness, self regulation, self motivation, social awareness and social skills (20). A summary of the key management competencies relevant to the management style described here is illustrated by the matrix diagram below (Figure 1) (12, 13). In summary, management styles in healthcare that are based upon the principles of transformational and behavioural leadership and utilise the respective competencies are likely to be more successful. Furthermore, while there are specific skills, behaviours and knowledge that describe the key competency domains, their use in practice is interrelated (see Figure 1) and often context-specific. [pic] References 1. The Global Health Policy Summit 2012. Report of the inaugural meeting 1 August 2012. Institute of Global Health Innovation. London: Imperial College London (UK); 2012. https://workspace. imperial. ac. k/global-health-innovation/Public/GHPS_2012_Summit_Report. pdfs 2. Mays N. Reorienting the New Zealand healthcare system to meet the challenge of long term conditions in a fiscally constraint environment. Jan 2013 (revised version). Paper prepared for New Zealand Treasury Long-term Fiscal External Panel, November 2012, and Chair of Public Finance, Victoria University of Wellington and New Zealand Treasury conference, Affording our Future, Wellington, 10-11 December. http://www. victoria. ac. nz/sacl/about/cpf/publications/pdfs/Nick-Mays-Revised-Conference-Paper-Jan-2013-website-version. pdf 3. Ministry of Health. Health Expenditure trends in New Zealand 2000-2010. Aug 2012. http://www. health. govt. nz/publication/health-expenditure-trends-new-zealand-2000-2010 4. 5. Fine, D. Establishing Competencies for Healthcare Managers. Healthcare Executive. 2002; 172(2): 66-67. (Cited by: Shewchuk R M. Oââ¬â¢Connor S, Fine D. Building an Understanding of the Competencies Needed for Health Administration Practice. Journal of Health Care Management. 2005; 50(1):32-47). 6. Filerman GL. Closing the management competence gap. Hum Resource Health. 2003; 1: 7. 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(Cited in: Yaker J, Donaldson-Fielder E. Management competencies for preventing and reducing st ress at work. Identifying and developing the management behaviours necessary to implement the HSE management standards. Phase 2. 2007. http://www. hse. gov. uk/research/rrpdf/rr553. pdf ) 10. Bass BM.. Two decades of research and development in transformational leadership. European Journal of Work and Organizational Psychology. 1999; 8: 9-32. (Cited in: Yaker J, Donaldson-Fielder E. Management competencies for preventing and reducing stress at work. Identifying and developing the management behaviours necessary to implement the HSE management standards. Phase 2. 2007. http://www. hse. gov. uk/research/rrpdf/rr553. pdf ) 11. Banaszak-Holl J, Nembhard I, Taylor L, Bradley E . Leadership and Management: A Framework for Action. Chapter 2. In: Burns LB, Bradley EH, Weiner BJ (editors). Shortell and Kaluznyââ¬â¢s Health Care Management Organisation Design and Behaviour. New York: Delmar Cenage; 2012. p. 33-62. 12. Stefl M. Common competencies for all healthcare managers: The Healthcare Leadership Alliance Model. J Healthcare Management. 2008; 53(6): 360-73. 13. Anderson P, Pulich M. Managerial competencies necessary in todayââ¬â¢s dynamic health care environment. Health Care Manager. 2002; 21(2): 1ââ¬â11. 14. Sosik JJ, Godshalk VM.. Leadership styles, mentoring functions received, and job related stress: A conceptual model and preliminary study. Journal of Organizational Behaviour. 000; 21: 365-390. (Cited in: Yaker J, Donaldson-Fielder E. Management competencies for preventing and reducing stress at work. Identifying and developing the management behaviours necessary to implement the HSE management standards. Phase 2. 2007. http://www. hse. gov. uk/research/rrpdf/rr553. pdf ). 15. AlimoMetcalfe B, AlbanMetcalfe RJ. The development of a new transformationa l leadership questionnaire. The Journal of Occupational Organizational Psychology. 2001: 74: 1-27. (Cited in: Yaker J, Donaldson-Fielder E. Management competencies for preventing and reducing stress at work. Identifying and developing the management behaviours necessary to implement the HSE management standards. Phase 2. 2007. http://www. hse. gov. uk/research/rrpdf/rr553. pdf ). 16. Shewchuk RM, Oââ¬â¢Connor S, Fine D. Building an Understanding of the Competencies Needed for Health Administration Practice. Journal of Health Care Management. 2005; 50(1):32-47. 17. Gerstner CR, Day DV. Meta-analytic review of leader-member exchange theory: correlates and construct issues. Journal of Applied Psychology. 1997: 82; 827-844. (Cited in: Yaker J, Donaldson-Fielder E. Management competencies for preventing and reducing stress at work. Identifying and developing the management behaviours necessary to implement the HSE management standards. Phase 2. 2007. http://www. hse. gov. uk/research/rrpdf/rr553. pdf ). 18. Graen GB, UhlBien M. Relationship based approach to leadership: Development of leader-member exchange theory of leadership over 25 years: Applying a multi domain perspective. Leadership Quarterly. 1995; 6: 219-247. (Cited in: Yaker J, Donaldson-Fielder E. Management competencies for preventing and reducing stress at work. Identifying and developing the management behaviours necessary to implement the HSE management standards. Phase 2: 2007. http://www. hse. gov. uk/research/rrpdf/rr553. pdf). 19. Yaker J, Donaldson-Fielder E. Management competencies for preventing and reducing stress at work. Identifying and developing the management behaviours necessary to implement the HSE management standards. Phase 2. 2007. http://www. hse. gov. uk/research/rrpdf/rr553. pdf ) 20. Freshman B, Rubino L. Emotional Intelligence: A core competency for health care administrators. Health Care Manager 2002 20(4): 1- 9. ââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬â Figure 1: Key Management Competencies for a HealthCare Manager How to cite Management Competencies, Papers
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